Terms of Use

Effective date: 1 October 2026

These terms are an agreement between you and Sigzen Technologies Pvt. Ltd., 1106/1107 & 1111/1112 & 1114, Shivalik Satyamev, At Vakil Saheb Bridge, Off S.P. Ring Road Bopal, Ahmedabad – 380058, Gujarat, India (“Sigzen”, “we”, “us”) for the SigzenLEAD mobile app (app name: “SigzenLEAD: Card Scanner CRM”) and its online service (the “Service”). By creating an account or using the Service you accept them. If you use the Service for a company, you accept them for that company and confirm you are allowed to.

1. The Service

SigzenLEAD reads business cards you photograph, turns them into leads, stores them for your business and your team, and can send them to your business’s own CRM, such as ERPNext.

2. Your account

You must be at least 18 and give accurate details. You sign in with a one-time code sent to your email; keep access to that email secure. You are responsible for what is done under your account. The person who creates a business is its manager and controls its members, plan and connections.

3. Using the Service properly

You agree to:

• scan and store only business contact details that you obtained lawfully, such as cards handed to you;
• follow the laws that apply to you on privacy, marketing calls and messages, including rules on unsolicited commercial communication, when you contact the people whose cards you scan;
• not use the Service to build or sell contact lists, to send spam, or for anything unlawful;
• not try to break, overload, copy or reverse engineer the Service, or get at another business’s data.

You are responsible for the leads your business stores and for telling the people concerned how you use their details.

4. Card reading is automatic and can be wrong

Details are read from photos by software. If you allow AI reading, card photos are also sent to our AI provider (Google Gemini) to be read, as described in the Privacy Policy; if you do not, reading happens on your phone only. Results can contain mistakes. Check every lead before you save it and before you rely on it.

5. Plans, fees and taxes

The Service has a free plan with limits, and paid plans. The fees, taxes, limits and period of any paid plan are those stated in the order you accept. Payments are processed by our payment provider (Razorpay). A plan runs for the period shown and does not renew unless you buy again. When a plan ends, the business returns to the free plan’s limits; your leads are not deleted.

Refunds: fees already paid are not refundable, except where the law requires it or where a payment was taken in error. If you were charged but did not receive your plan, write to support@sigzen.com within 7 days and we will activate the plan or refund the payment.

6. Your content

Your business owns its leads and card photos. You give us permission to store and process them only to provide the Service to you. You can export your leads, and delete your account, at any time.

7. How we process your leads

For the leads and card photos your business stores, your business decides why and how they are used, and we process them on its behalf. We:

• process them only to provide the Service and on your business’s instructions, given through the Service and its settings, unless the law requires otherwise;
• keep them confidential, and allow access only to staff and service providers who need it for the Service and are bound to confidentiality;
• protect them with appropriate security measures, as described in the Privacy Policy;
• use only these other companies to help us with them: Google (Gemini API, to read card photos when allowed), Razorpay (payments), Cloudflare (a security check on website sign-up and sign-in, when it is switched on), our email delivery provider and our hosting provider, and tell you before we add another;
• tell your business without undue delay if we become aware of a personal data breach affecting them, and help it meet its own duties to report it;
• help your business answer requests from the people whose details it stores;
• delete them when your business’s account ends, as described in the Privacy Policy, after giving you the chance to export them, except where the law requires us to keep a record.

8. Our property

The app, the Service and the Sigzen name and logos belong to us. We give you a limited, personal, non-transferable right to use the app for your business while you follow these terms.

9. Other companies’ services

The Service works with services we do not control, including Google, Razorpay, WhatsApp, your email and phone apps, and your business’s own CRM. Their terms apply to your use of them, and we are not responsible for them.

10. Availability and changes

We work to keep the Service available but do not promise it will be uninterrupted or error-free. We may change or remove features. If we make a change that materially reduces a paid plan during its term, you may ask for a pro-rata refund.

11. Suspension and ending

You may stop using the Service and delete your account at any time. We may suspend or end an account that breaks these terms, puts the Service or other users at risk, or where the law requires it. Where we reasonably can, we will warn you first and give you a chance to export your leads.

12. Disclaimers and limit of liability

The Service is provided “as is”. To the extent the law allows, we exclude implied warranties, and we are not liable for lost profits, lost business, lost data or indirect loss. Our total liability for any claim about the Service is limited to the fees your business paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

13. Indemnity

You will cover our reasonable losses from claims by others that arise because you broke these terms or the law, including claims by people whose details you stored or contacted.

14. Changes to these terms

We may update these terms. We will post the new version and change the effective date, and tell you in the app or by email if the change is significant. Using the Service after that means you accept the new terms.

15. Contact