SigzenLEAD support

Common questions

I did not get my sign-in code.

Codes go to the email address on your account, not by SMS. Check your spam folder, wait 30 seconds and tap Resend code. A code works for 5 minutes.

I changed my email address or mobile number.

Write to us from your old email address, or ask your business manager to contact us.

A card was read wrongly.

Correct the fields on the Create Lead screen before saving. For the best result, hold the card flat, fill the frame, avoid glare, and scan the back if it has details.

Are my card photos sent to an AI service?

Only if you allow it. Before the first AI read the app asks whether card photos may be sent to Google Gemini for more accurate reading. If you choose on-device reading only, nothing is sent to Google for reading. To change your choice, use the setting in the app where your version offers it, or email us. App versions released before this choice was added do not ask; update the app to get it. Details are in the Privacy Policy.

My scans are stuck in Pending Sync.

They were taken offline. Connect to the internet, open Profile, then Pending Sync, and tap the refresh button.

How do I add my team?

The business manager opens Profile, then Invite Members, and enters each person’s mobile number and email. They join by opening the invitation link and signing in.

How do I connect ERPNext?

Install the “SigzenLEAD - Connector” app on your ERPNext site. Then, in SigzenLEAD, the manager opens Profile, then ERPNext Settings, enters the site address and an ERPNext user, and saves.

How do I delete my account?

In the app: Profile, then Delete Account. Without the app: https://sigzenlead.com/delete-account.

Policies

Sigzen Technologies Pvt. Ltd., 1106/1107 & 1111/1112 & 1114, Shivalik Satyamev, At Vakil Saheb Bridge, Off S.P. Ring Road Bopal, Ahmedabad – 380058, Gujarat, India